Book your Understanding Vulnerability Workshop

With our vulnerable customer training, you and your staff will learn how to recognise and respect customers in challenging circumstances and then how to readjust your products and services accordingly.

Complete the form below to send us your company details and preferred dates now.

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“In total we’ve run 7 sessions all over the country and trained almost 90 staff. The feedback has been excellent with all managers saying how easy it was to roll out, using your notes and slides, and the Telephone Fundraisers have commented on how much they’ve enjoyed the sessions and how well they’ve been able to pick it up and understand it. So, a big thanks from us!"
Catherine Lloyd, RNIB

“We used Reynolds Busby Lee & KMB to deliver Vulnerable People training to a range of our staff who work on the phone and in person with people who might be in vulnerable circumstances. This large cross-team group benefitted hugely from the day, sharing their experiences and gaining valuable tips about how to help, and how to help themselves, too."
Fiona Magor, Rethink Mental Illness

“"It was a pleasure to work with Elaine and Jacqui from the first phone call. I was so impressed with the time they gave to ensure the course was completely in keeping with our objectives while guiding us on other areas we could explore. It is clear that they are both passionate for positive change regarding the treatment of vulnerable customers. We received fantastic feedback on this training and I would have no hesitation in recommending Elaine and Jacqui if you are looking for a really effective, practical programme.”
Mairead Sheahan, Learning & Development Manager, Cynergy Bank

“Being in a financial difficulties team, this is something I do and will experience all the time, so being able to literally experience how some vulnerable customers live has definitely benefited me."
Olivia Edmonds, American Express

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