• Since 2005 we have built a diverse portfolio of clients. Working with clients in a collaborative way, we’ve delivered results and recommendations that are both practical and actionable.

Our Client Portfolio

Our work for our clients has run from cricket to charities, meat to magazines and wine to wildlife and illustrates that delivering a positive customer experience is relevant to all sectors. By recognising and understanding the needs of all of your customers, including those in vulnerable circumstances, we can enable you to build loyalty and equity from your customers as they travel through the customer journeys you have designed.

Since 2005 we have enjoyed working with a diverse portfolio of clients. As performance marketers, our results speak for themselves from adding 18% to the bottom line within four weeks by building of a more engaging and personalised customer journey when interacting with the contact centre, through improving website conversion by 100% and substantially reducing complaint levels that had threatened to put one client out of business.

We work with clients in a collaborative way delivering results and recommendations that are both practical and actionable. We keep the customer at the heart of everything we do and bring the voice of your customer into your boardroom.

To find out more about how we've helped these clients
PLEASE GET IN TOUCH

“Working with RBL was incredibly beneficial. They were able to respond to our needs very quickly, with a meticulous and considered approach. We were delighted to see our results improve with their involvement.”
Andrea Jones, Head of Direct Marketing, Sense

Elaine Lee is the best in the business! I worked with her on a multi-pronged fundraising project for our organization and her attention to the elaborate and detailed schedule ensured our transition between phases went beautifully. She was generous with her time and always available to solve issues, no matter how big or small. I hope to work with Ms. Lee again and would highly recommend her to anyone. Her outstanding expertise will ensure success for their fundraising programs as well.
Heather Foote, Direct Marketing Specialist, The Humane Society USA

“I was very impressed with the way RBL quickly got to grips with the issue at hand and developed actionable solutions.”
Ian Grant - Managing Director, Encyclopaedia Britannica

“I worked with Elaine and the RBL team for almost eight years and have always found them to be experts in their field and a pleasure to work with. Their commitment to our business was second to none and I wouldn’t hesitate to recommend the services of RBL –a team who understand customers and customer experience better than anyone else I’ve ever worked with."
Tazio Gagliardi, Managing Director, Donald Russell (Jan 2015 - Mar 2020)

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