Energy Suppliers Failing Their Vulnerable Customers

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The regulators are getting tough on firms who are not treating customers in vulnerable circumstances fairly. After years of work with Treating Customers Fairly the Financial Conduct Authority has set the wheels in motion for Consumer Duty which is tougher and more demanding of firms. Now this morning we see Ofgem calling out how the UK's 17 energy suppliers have failed customers in vulnerable circumstances and all this comes as the UK public are facing the toughest winter in years with the cost-of-living crisis.

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CONTACT CENTRES AND THE COST OF LIVING CRISIS

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Waking up to the news every day alerting us to the latest data on the cost of living crisis surely affects the most resilient amongst us. Today’s headline is that inflation figures show the cost of living went up 10.1% in the 12 months to September. This means rising at their fastest rate for 40 years. And let’s remember this was calculated pre ‘mini budget’ (but we’re not venturing down a political alley, there’s plenty written about that elsewhere).

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Customer Service Recognition Day

Friday Social Card

WOW! This week’s National Customer Service Week (NCSW) celebrations are coming to a close today and it’s time to recognise the individuals and teams who have gone above and beyond, those people who have had a significant impact on your customers.

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Effective Strategy And Leadership

Thursday Social Card

Today’s celebration of National Customer Service Week (NCSW) is focussed on effective strategy and leadership skills. Great customer services starts at the top and to be genuinely successful should be part of an organisation’s culture. When asked who is responsible for customer services within an organisation, the answer should be a resounding “everyone” and not the typical answer of “the customer service team”. That said, there should also be a customer services team. 

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