This is not an easy subject to discuss, and not one you might expect a customer experience consultant to be talking about. So why am I? It’s with my “customers and staff in vulnerable circumstances” hat on that I’m moved to write.
Earlier this week I was appointed into a role that I hadn't applied for. I was assigned the role of home schoolteacher alongside my full-time job of running a consultancy. My new 'class' of three children are aged 16 (doing GCSE's), almost 14 (year 9) and 8 (year 3) so my new teaching skills need to cover a wide audience and subjects. Whilst I have never been through teacher training and felt completely frazzled after the first 90 mins, I still felt that I was one of the lucky ones.
Usually, the start of a new year comes with thoughts, plans and excitement for new opportunities. However, the start of 2021 is a little different. Whilst uncertainty remains surrounding the continuing and ever-changing landscape of the world with Covid-19, here at RBL we are still looking forward to the new year ahead.
Today we’re supporting ReciteMe to raise awareness of the online support available for people living with disabilities. We first became aware of ReciteMe when we were looking for solutions that organisations can put into place as a reasonable adjustment for their customers / supporter / donors / beneficiaries who need extra support when interacting with them online. Having heard the story behind ReciteMe we knew that the solution came from a lived experience and a proven need. When we saw JUST how easy it is to install on a website we were bowled over and immediately arranged to add the tool to our site.
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