ACCESSIBILITY TOOLS
Bringing the voice of your customers into your boardroom and working practices
Bringing the voice of your customers into your boardroom and working practices
The regulators are getting tough on firms who are not treating customers in vulnerable circumstances fairly. After years of work with Treating Customers Fairly the Financial Conduct Authority has set the wheels in motion for Consumer Duty which is tougher and more demanding of firms. Now this morning we see Ofgem calling out how the UK's 17 energy suppliers have failed customers in vulnerable circumstances and all this comes as the UK public are facing the toughest winter in years with the cost-of-living crisis.
Waking up to the news every day alerting us to the latest data on the cost of living crisis surely affects the most resilient amongst us. Today’s headline is that inflation figures show the cost of living went up 10.1% in the 12 months to September. This means rising at their fastest rate for 40 years. And let’s remember this was calculated pre ‘mini budget’ (but we’re not venturing down a political alley, there’s plenty written about that elsewhere).
WOW! This week’s National Customer Service Week (NCSW) celebrations are coming to a close today and it’s time to recognise the individuals and teams who have gone above and beyond, those people who have had a significant impact on your customers.
Today’s celebration of National Customer Service Week (NCSW) is focussed on effective strategy and leadership skills. Great customer services starts at the top and to be genuinely successful should be part of an organisation’s culture. When asked who is responsible for customer services within an organisation, the answer should be a resounding “everyone” and not the typical answer of “the customer service team”. That said, there should also be a customer services team.
© Reynolds Busby Lee | Site Map | Privacy
Site by Prussian Blue
Here we explain what cookies are, how we use them and informs you of your choices.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third-party to recognise you and make your next visit easier and the service more useful to you.
When you use and access our website a number of cookie files are placed in your web browser. We use these cookies to enable website functionality and to gain insights into your preferences to the services we provide such as to store your preferences to enable advertisements delivery including behavioural advertising.
We use a combination of cookies such as session and persistent. We also use essential cookies to authenticate users to prevent fraudulent use of our website.
For the full disclosure of the types of cookies we use please click here
If you would like more information regarding cookies please click here to visit the ICO (Information Commissioner’s Office) website.
